Quality, Compliance & Responsible Trading

We apply structured due diligence to all commercial counterparties — both customers and suppliers — before entering into aviation fuel transactions. Our due diligence process is designed to verify the identity, legitimacy and commercial suitability of counterparties, and to identify and manage any relevant risks associated with the proposed transaction or relationship.

Our KYC procedures require customers to provide appropriate business identification and verification information before we enter into commercial supply arrangements. This includes verification of legal entity status, beneficial ownership information where applicable, and confirmation of the customer's legitimate aviation-sector business activities. We do not supply aviation fuel to unverified or unqualified counterparties.

We apply equivalent due diligence standards to our fuel supply counterparties. Before procuring Jet A-1 from a supplier, we verify the supplier's identity, legal status and legitimacy as an aviation fuel supply source. We source fuel only from established, reputable supply sources that can demonstrate appropriate credentials and provide the required product documentation.

All commercial transactions are governed by documented agreements that set out the terms of the transaction, including pricing, volume, delivery arrangements, payment terms and applicable conditions. We maintain comprehensive commercial documentation for all transactions, providing a clear and auditable record of our commercial activities.

Aviation fuel quality is of critical importance to flight safety. We ensure that appropriate product quality documentation accompanies every supply arrangement, including Certificates of Quality confirming that the fuel meets the applicable specification and Certificates of Quantity confirming the volume delivered. We do not supply aviation fuel without the required product documentation.

We apply commercial controls to all transactions to ensure that they are conducted in accordance with agreed terms and applicable requirements. This includes verification of delivery documentation, reconciliation of quantities, and confirmation that the required quality documentation has been provided. Our transaction controls are designed to protect both our customers and our business.

We are committed to conducting our business responsibly and in accordance with applicable UK laws and regulations. This includes compliance with applicable tax requirements, anti-money laundering obligations, sanctions requirements and other regulatory obligations relevant to our business activities. We do not engage in or facilitate transactions that would breach applicable laws or regulations.

We maintain comprehensive records of our commercial activities, including counterparty due diligence records, transaction documentation, product documentation and correspondence. Our record-keeping practices are designed to provide a clear and auditable record of our business activities and to support compliance with applicable legal and regulatory requirements.